499bd's Privacy Policy

1 Introduction & Scope

499bd ("we", "our", "platform") operates an online gaming service for users in Bangladesh. This privacy policy explains how we collect, use, store, and protect your personal information.

By using our website or creating an account, you agree to the terms of this policy. We may update this policy from time to time; you will be notified of any changes and the updated policy will be published on this page.

This policy applies to all 499bd services — including website browsing, account registration, financial transactions, gameplay, and customer support. If you have any questions, please contact us through the channels listed below.

2 What Information We Collect

499bd collects the following types of information in order to provide its services:

2.1 Identity Information

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• National ID card or passport details (for KYC verification)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay number
• Bank account details (where applicable)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Cookies and session data
• Login time, time spent on site, and page visit history

2.4 Gameplay Information

• Betting and game history
• Win and loss records
• Bonus usage details

3 Purpose of Data Collection

We use your information only for legitimate and specific purposes. 499bd processes your information for the following reasons:

3.1 Account Management

Your identity information is essential for creating, managing, and securing your account. We store your date of birth to verify age — only users aged 21 or above may open an account with 499bd.

3.2 Transaction Processing

Financial information is required to securely process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. A record of every transaction is stored securely.

3.3 Fraud Prevention & Security

We analyse technical information to detect and prevent fraudulent activity, block unauthorised access, and maintain the security of the platform.

3.4 Customer Support

Account and transaction information is used to help our support team resolve any issues you may have. This information is essential for providing assistance via 24/7 live chat and email.

3.5 Service Improvement

Aggregated and anonymised data is analysed to improve the user experience, plan new features, and enhance overall platform performance.

4 Data Disclosure & Sharing

499bd does not sell your personal information to third parties. Information may be shared in the following limited circumstances:

4.1 Service Providers

Necessary information may be shared with trusted partner organisations that help deliver core services such as payment processing, technology infrastructure, and customer support. All such partners operate under a strict confidentiality agreement.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a regulatory authority, or as part of a legal process.

4.3 Fraud Prevention

Information may be shared with relevant authorities to assist in the investigation of fraudulent activity.

Outside of the above circumstances, your information is not shared with any third party — including advertisers, data brokers, or marketing agencies.

5 Data Security Measures

The security of your information is 499bd's top priority. We apply the following technical and organisational security measures:

• SSL/TLS Encryption: All communication between your browser and our servers is protected by industry-standard encryption.
• Data Encryption: Sensitive data stored on our systems — particularly financial and identity information — is kept in encrypted form.
• Access Controls: Only authorised staff can access your information, and only to the extent necessary.
• Firewalls & Intrusion Detection: Our infrastructure is under active security monitoring.
• Regular Security Reviews: Audits are conducted regularly to identify technical and procedural vulnerabilities.
• Two-Factor Authentication: You have the option to add an extra layer of protection to your account.

However, no internet-based system is completely secure. If you notice any suspicious activity, contact our support team immediately.

6 Cookies & Tracking Technologies

499bd uses cookies and similar technologies that improve your experience and ensure the platform functions correctly.

6.1 Essential Cookies

These are necessary for the core functionality of the site — maintaining login sessions, storing security tokens, and remembering your preferences. Disabling these cookies will prevent the site from working properly.

6.2 Functional Cookies

These cookies are used to remember your language preference, page layout, and gaming settings.

6.3 Analytics Cookies

Anonymous statistics are collected to understand which pages are visited most often and how users interact with the site. This information helps improve our services.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may prevent you from using the full functionality of the site.

7 Data Retention Period

499bd retains your information only for as long as necessary. Retention periods are outlined below:

• Account Information: Retained for as long as your account is active and for as long as required after closure to meet legal obligations.
• Transaction Records: Retained for an extended period in accordance with financial regulatory requirements.
• Gameplay Information: Retained for a sufficient period to support responsible gaming assistance and fraud prevention.
• Customer Service Correspondence: Retained for a defined period for quality assurance and potential dispute resolution.
• Technical Logs: Deleted at the appropriate time following security review.

When information is no longer needed, it is securely deleted or anonymised so that it can no longer be linked to any individual.

8 Your Rights

As a user of 499bd, you have important rights over your own information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide a detailed report within a reasonable timeframe.

8.2 Right to Rectification

If any information in your account is incorrect or incomplete, you may request that it be corrected. Many details can also be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Restrict Processing

In specific cases you may ask us to limit the processing of your information, though this may affect our ability to provide certain services.

8.5 Right to Lodge a Complaint

If you have any privacy-related concerns, please contact us first. We will make every effort to resolve the issue.

To exercise any of the above rights, please contact our support team.

9 Protection of Minors

499bd strictly provides services only to users aged 21 or above. We do not knowingly collect or process any information from minors.

Age is verified at the time of registration, and additional document verification may be triggered in cases of doubt. If we become aware that a user is a minor, their account will be closed immediately and any collected information will be deleted.

If you are aware that a minor has created an account on 499bd, please notify us immediately.

10 Third-Party Links & Services

The 499bd platform may connect to third-party services such as payment gateways or game providers. These third parties have their own privacy policies and are responsible for their own data collection and use.

We are not responsible for the privacy practices of third parties. We recommend reviewing the relevant privacy policy before using any third-party service.

Our selected payment partners — bKash, Nagad, Rocket, and Upay — are well-known and trusted service providers in Bangladesh.

11 Policy Changes

We may update this privacy policy from time to time — due to technical changes, new services, legal obligations, or business reasons. If a significant change is made:

• The updated version will be published on this page.
• The "Last Updated" date at the top of the page will be changed.
• For important changes, a notification may be sent to your registered email address.

Continued use of the site after an update will be taken as your agreement to the new policy. We recommend reviewing this page regularly.

12 Contact & Complaints

For any privacy-related questions, information requests, or complaints, please contact the 499bd support team. We provide assistance in both Bengali and English.

We are committed to responding to your privacy requests promptly. 499bd believes in fair play and transparency, and is always here for you.